Frequently Asked Questions

Do you offer free shipping?

Yes, we offer free shipping within The United States!

Do you ship internationally?

No, we only ship our products to the United States.

What payment methods do you accept?

We accept below payment options :

  • Elo
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Shop Pay
  • Mastercard
  • Maestro
  • UnionPay
  • Visa
  • PayPal

How long will it take to receive my order?

Below you will find the average delivery time of all our packages:

  • Order cutoff time: 5:00 pm (GMT-05:00) Eastern Standard Time (New York), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
  • Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
  • Transit time: 7 to 8 days, Delivered Monday to Friday.

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track Your Order page.

Whats the time period of returns?

You can return the goods within 30 days of receiving them.

What is the return shipping cost?

Customers are responsible for the return label and for paying the shipping costs for returning any of your items (with the exception of damaged, defective or incorrectly received items).

What should I do if I receive a damaged shipment?

We apologize for any inconvenience caused. Please provide clear photos of the issue, and we will cover return shipping costs and replace the item at no charge. Contact us to arrange your replacement.

What If I Want to Return an Item Due to a Change of Mind?

If you wish to return an item due to a change of mind or an ordering mistake, please note that you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing to ensure satisfaction with your selections.

When will I get paid after returning my product?

Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method. 

Can I Exchange an Item?

Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

Can I Cancel my order?

Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.

Contact Information

Store name: Faylira Modahouse
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

Email: info@faylira-modahouse.com
Phone: +31658707349

Customer service opening hours:
Monday - Sunday: 9:00 AM - 05:00 PM
(GMT-05:00) Eastern Standard Time (New York)